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Rockford's Home for Entertainment

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Ticketing Information

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The BMO Harris Bank Center Box Office is your connection to world-class entertainment. The Box Office offers ticket purchasing through four convenient channels; online at www.thebmoharrisbankcenter.com, or www.ticketmaster.com, charge-by-phone at (815) 968-5222, or Box Office walk-up at 300 Elm Street in downtown Rockford.

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Ticket Outlets:
Online
By Phone
At Walk-Up
Ticketmaster

Additional Box
Office Information:
On-Sale Lottery System
Print @ Home Ticketing
Scalpers and Ticket Brokers
Sign Language Interpretation
Wheelchair and Accessible Seating
Refunds and Event Cancellation
Billing and Ticket Limits
Privacy



Ticket Outlets
Purchasing Tickets Online

www.thebmoharrisbankcenter.com

When placing an order online,
www.thebmoharrisbankcenter.com will show you your exact seat location: section, row and seat. All seats are pulled from best available seating the moment you send your order. Please note the seats offered to you are held for a total of six minutes. During this time frame, you may view the seating chart and fill in your payment information. If your order is not submitted within the six minutes, your seats will be released.

You will receive two confirmations for your online ticket order: the first at the time the order is placed, and second via email. All tickets ordered ten days prior to the event will be mailed to the address you provide. Any orders placed after this time will be kept at the venue box office for pickup. It is important to provide your correct email address for order confirmation.

Please note: there will be an additional service charge for Internet orders and all sales are final. There are no exchanges or refunds once the order has been placed.

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Purchasing Tickets By Phone
(815) 968-5222

Hours
Monday - Friday: 9:00am - 5:00pm
Saturday - 10am - 2pm
Sunday - Closed
Hours will vary on event and on-sale days.

When ordering tickets by phone please specify whether any ticket holder will require wheelchair seating. People with hearing impairments may also call 711 Relay.

Please note: there will be an additional service charge for phone orders and all sales are final. There are no exchanges or refunds once the order has been placed.

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Purchasing Tickets at the BMO Harris Bank Center Box Office Walk-Up
Corner of S. Main St. and Elm St. in Downtown Rockford

 

Hours
Monday - Friday: 9:00am - 5:00pm
Saturday - 10am - 2pm
Sunday - Closed
Hours will vary on event and on-sale days.

When ordering tickets at the Box Office please specify whether any ticket holder will require wheelchair seating.

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Ticketmaster
www.ticketmaster.com

SMG will reach a wide geographic audience through Ticketmaster’s long-standing relationships with retail outlets such as Publix, Kroger and Walmart. BMO Harris Bank Center event tickets, including the Rockford IceHogs, will now be available in a wide variety of retail outlets throughout the Chicago area, including 53 Walmart stores in a 60 miles radius from Rockford. To search for additional location, visit
here
.

 

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Additional Box Office Information
On-Sale Lottery System
For the safety and fairness of our customers, the BMO Harris Bank Center has established a lottery system which applies only for tickets sold at the box office on the FIRST DAY TICKETS go on sale. This allows all of our customers a fair and equal chance to purchase tickets without having to stand in line for hours and days before tickets go on sale.

How the lottery system works:

1. One (1) hour before tickets are scheduled to go on sale, the BMO Harris Bank Center staff will begin to issue numbered tickets or wristbands to each customer who is going to purchase tickets.
2. A corresponding number that matches yours will be torn off and placed into a container.
3. Approximately fifteen (15) to thirty (30) minutes before tickets are scheduled to go on sale we will stop issuing numbers. The starting number will then be drawn from the container.
4.  Once the winning number is drawn, all other customers who do not have a number will be placed at the end of the line behind the numbered customers.
5. The starting number that is drawn will be the first person in line and everyone else will be placed in line according to their number on their ticket/wristband.
Example: Numbers one (1) through one hundred (100) are issued. The starting number drawn is 61. The customer with ticket/wristband number 61 will be the first person in line. The line will continue with numbers 62 through 100, then customers 1 through 60. 

The following are a few rules that accompany the lottery system.

  A number does not guarantee a ticket, just a place in line.
  Line numbers are non-transferable and cannot be sold or given to another person in line.
  Tipping of employees or bribing customers is not permitted.
  Disorderly conduct will not be tolerated.
  Children under the age of 12 years cannot obtain a number in line.
  Camping out is not necessary.
Violation of the above rules will not be tolerated and we reserve the right to refuse service to anyone. This system allows an equal and fair chance for all customers to have an opportunity to be first in line. The BMO Harris Bank Center requests your cooperation in adhering to this system and reserves the right to alter any part or all of these guidelines as deemed necessary.

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Print @ Home Ticketing
Print @ Home ticketing is a delivery option available on
www.thebmoharrisbankcenter.com that allows customers to have their tickets emailed to them instead of paying mailing charges or waiting in line at the box office. Customers can print the bar coded tickets at home, and bring them directly to the gate to be scanned for entry to the event.

Print @ Home ticketing requires Adobe Acrobat Reader 4.0 or higher. Download it now for free at
www.adobe.com.

WARNING: "PRINT @ HOME" TICKETS PURCHASED FROM ANY SOURCE (BROKER, SCALPER, ETC.) OTHER THAN 
WWW.THEBMOHARRISBANKCENTER.COM ARE NOT VALID AND WILL NOT BE HONORED AT THE GATE. In the event of a cancellation, only the original purchaser of the PRINT @ HOME ticket will receive a refund. If purchasing from a third party, be sure to verify that the tickets are not PRINT @ HOME.

Click here for Print @ Home Ticketing frequently asked questions and troubleshooting.

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Scalpers and Ticket Brokers
"Scalpers," ticket brokers and on-line auction sites are not recognized ticketing agents of the BMO Harris Bank Center. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of the replacement tickets by the legal ticket holders. Additionally, if you lose tickets purchased through an unauthorized ticketing agent, the BMO Harris Bank Center is not responsible for replacement or any other accommodation.

WARNING: "PRINT @ HOME" TICKETS MAY NOT BE RESOLD. PRINT @ HOME TICKETS PURCHASED FROM ANY SOURCE (BROKER, SCALPER, ETC.) OTHER THAN
WWW.THEBMOHARRISBANKCENTER.COM ARE NOT VALID AND WILL NOT BE HONORED AT THE GATE. In the event of a cancellation, only the original purchaser of the PRINT @ HOME ticket will receive a refund. If purchasing from a third party, be sure to verify that the tickets are not PRINT @ HOME.

We urge everyone to purchase tickets on-line at
www.thebmoharrisbankcenter.com or to charge by phone, call (815) 968-5222. Tickets can also be purchased at the BMO Harris Bank Center Box Office, located at the street corner of S. Main and Elm in downtown Rockford.

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Sign Language Interpretation
Available upon request, subject to the availability of a qualified interpreter. Patrons requiring these services are encouraged to request them as soon in advance of the event as possible to ensure availability. Please contact the BMO Harris Bank Center Guest Services Manager at (815) 968-5600.

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Wheelchair and Accessible Seating
Handicapped Accessible Seating is available upon request and subject to availability. Handicapped Accessible locations are reserved for patrons with disabilities, with fixed seating for one companion located immediately adjacent to each accessible space. Theses seats may be released for general sale when all other available seating has been sold. To purchase Handicapped Accessible seating, please contact the BMO Harris Bank Center Box Office at (815) 968-5222 during regular business hours or 
click here to send an email.

Davis Park Wheelchair seating is available upon request for reserved seating events.

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Refunds and Event Cancellation
All sales are final. Please review your ticket selection before payment is processed, as there are no exchanges, cancellations or refunds for internet sales.

Opening acts or guests may sometimes tour with headlining performers. BMO Harris Bank Center is not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. No refund will be owed if an opening act or festival performer is changed or cancelled.

Occasionally, concerts are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert. For exact instructions on any canceled or postponed concert, please check the concert information online or
click here to send an email.

If an event is canceled, and you purchased your ticket through
www.thebmoharrisbankcenter.com or by phone through the BMO Harris Bank Center Box Office, we will automatically issue you a refund to the credit card that you used to purchase that ticket. If a ticket is purchased at the BMO Harris Bank Center Box Office, then you may only be able to receive the refund by presenting the ticket yourself to the location where it was purchased.

If the event was moved or rescheduled, the venue or promoter may set refund limitations. Please
click here to send an email for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your account number so we can expedite your refund if applicable.

All patrons must have a ticket to enter the venue/event, unless otherwise specified.

Inquiries regarding parking and other services available for guests with disabilities may be obtained by telephoning (815) 968-5222.

Please note that tickets not obtained from authorized sources may be lost, stolen or counterfeit and may not be honored. No refunds or exchanges except as otherwise noted herein. Tickets cannot be replaced if lost, stolen or destroyed. Event dates and times are subject to change without notice.

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Billing and Ticket Limits
All orders are subject to credit card approval and billing address verification. We can only ship your tickets to your billing address.

There are ticket purchase limits, which vary depending on the event. Please adhere to published ticket limits. Orders exceeding the ticket limit will be cancelled without notice. This includes duplicate orders having the same name, billing address or credit card.

It is the customer's responsibility to confirm if their order has been received successfully. Therefore, if you do not receive an online confirmation after purchasing, or receive an error message during processing; please contact the BMO Harris Bank Center Box Office (815) 968-5222.

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Privacy
The BMO Harris Bank Center is committed to protecting the privacy of our customers. We will not sell nor distribute customer information to resources outside of BMO Harris Bank Center, By using
www.thebmoharrisbankcenter.com, you agree to the policies and procedures set forth by BMO Harris Bank Center. We reserve the right to change, modify, add, or remove portions of the BMO Harris Bank Center Privacy Policy at any time. If so, any such changes will be posted on this page. Please check this page periodically for changes. Your continued use of this site following the posting of changes to the BMO Harris Bank Center Privacy Policy means you accept those changes. If you have any questions about the BMO Harris Bank Center Privacy Policy, please feel free to click here to send an email
.

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All Access Club
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IceHogs